Shipping Policy
Last Updated: 9 April, 2024
At Novel Tech Solutions, we are committed to ensuring that your orders are processed and delivered efficiently and securely. This Shipping Policy outlines how we handle shipping for products purchased from our website. By placing an order with us, you agree to the terms outlined in this policy.
1. Order Processing
1.1 Order Confirmation: Once your order is placed, you will receive an order confirmation email. This email will include details of the items ordered and the estimated shipping time.
1.2 Processing Time: Orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has been shipped.
2. Shipping Rates and Delivery Estimates
2.1 Shipping Rates: Shipping charges for your order will be calculated and displayed at checkout. Shipping rates may vary based on the delivery address, shipping method, and the size and weight of your order.
2.2 Delivery Estimates: Estimated delivery times are provided at checkout. Delivery times may vary depending on your location and the shipping method selected. Please note that delivery estimates are not guaranteed and delays may occur due to unforeseen circumstances.
3. Shipping Methods
We offer a variety of shipping options to meet your needs:
3.1 Standard Shipping: Typically delivered within 5-7 business days.
3.2 Express Shipping: Typically delivered within 2–3 business days.
3.3 Overnight Shipping: Orders placed before 10:00 a.m. will be delivered the next business day.
4. Shipping Locations
We currently ship to addresses within South Africa. For international shipping inquiries, please contact our customer service team for assistance. [support@noveltechsolutions.co.za]
5. Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to check the status of your shipment through our carrier’s website.
6. Shipping Restrictions
Certain products may be subject to shipping restrictions based on size, weight, or destination. We will notify you if any items in your order cannot be shipped to your location.
7. Shipping Issues
7.1 Delayed or Lost Orders: If your order is delayed or lost in transit, please contact our customer service team. We will work with the carrier to resolve the issue and ensure you receive your order as soon as possible.
7.2 Damaged Items: If your order arrives damaged, please contact us immediately. Provide photos of the damaged packaging and items. We will arrange for a replacement or refund as appropriate.
8. Returns and Exchanges
Please refer to our Return Policy for information on how to return or exchange items.
9. Contact Us
If you have any questions or concerns about your order or our Shipping Policy, please contact us at:
Email: info@noveltechsolutions.co.za
WhatsApp: +27 62 152 1497
Telephone: +27 10 016 6671
By placing an order with Novel Tech Solutions, you acknowledge that you have read, understood, and agree to be bound by this Shipping Policy. Thank you for choosing Novel Tech Solutions to meet your technological needs.